InsurX

Visibility

We help your customers feel part of their claim, giving them a variety of channels to access information through our people and technology.

Communication

We provide simple, transparent, real time communication that keeps the claim moving and puts your customer at ease.

Connection

Visibility and communication build trust with your customer - keeping everyone connected.

Our philosophy

What we do

We manage claims from start to finish on behalf of insurers, underwriters, self-insureds and fleet managers.

With insurance knowledge, technology and repair expertise all under one roof, it’s a bit of an unfair advantage!

Property

Motor

Business SME

View our services

WHY WE’RE DIFFERENT

X is for experience

We put your customer at the centre of the claim process, creating a simpler, connected experience that gets them back to normal faster – with less interruption, fewer hand-offs and more simplicity.

Our 6 promises

SERVICES AND TECHNOLOGY

Our flexible solution

Our model gives us the flexibility to handle your claims, your way. So whether you need a service focus, or something more automated, we can tailor our solution to suit you.

Claim services

We empower our people to focus on your customer as their number one priority – building the relationship, guiding them through the process and keeping the claim moving.

It’s not just about our insurance expertise – it’s about walking in the customer’s shoes, showing empathy and finding a way to validate their claim.

Services

Technology

Our cloud-based technology includes live video collaboration, customer claim tracking, supplier scorecarding, customer sentiment and much more.

By automating simple claims and repeatable tasks, our technology frees up our team to focus on your customer.

Technology

Happy customers

A more connected and transparent claim experience supported by technology.

Faster claims

Fewer hand-offs, less friction and greater transparency.

Choose your model

Insurers can partially or completely outsource claims administration, during both BAU and surge.

Lower costs

Technology and methodologies that drive downward cost pressure on each claim.

True customer service

Our technology frees up our team to connect and focus on you and your customer.

Assess and repair

Use your own panel of repairers or plug into our network for a seamless end-to-end experience.

15 Dec, 2022

Steadfast Claims Solutions has acquired Insurx

Steadfast Group has today confirmed that Steadfast Claims Solutions, a subsidiary of Steadfast Risk Group, has acquired Insurx, the claims management subsidiary of Claim Central Consolidated, to accelerate our service offering in managing and servicing insurance claims.

13 Sep, 2022

Insurx partners with Mainstay Underwriting

Mainstay Underwriting, an independently owned Lloyd’s cover holder, has signed a new partnership with Insurx as their claims Third Party Administrator service provider.

01 Mar, 2022

South-east Queensland floods: we are thinking of you

South-east Queensland and parts of New South Wales have been hit by severe weather and flooding events in the past few days. Unfortunately, this has caused severe damage to the local communities.

Enjoy a connected claim experience.