Enjoy a connected claim experience.
We’re a customer-first TPA that connects you to your customers during their claim.
Visibility
We help your customers feel part of their claim, giving them a variety of channels to access information through our people and technology.
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Communication
We provide simple, transparent, real time communication that keeps the claim moving and puts your customer at ease.
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Connection
Visibility and communication build trust with your customer - keeping everyone connected.
Visibility
We help your customers feel part of their claim, giving them a variety of channels to access information through our people and technology.
+
Communication
We provide simple, transparent, real time communication that keeps the claim moving and puts your customer at ease.
=
Connection
Visibility and communication build trust with your customer - keeping everyone connected.
What we do
We manage claims from start to finish on behalf of insurers, underwriters, brokers, self-insureds and fleet managers.
With insurance knowledge, technology and repair expertise all under one roof, it’s a bit of an unfair advantage!
Property
Motor
Business SME
WHY WE’RE DIFFERENT
X is for experience
We put your customer at the centre of the claim process, creating a simpler, connected experience that gets them back to normal faster – with less interruption, fewer hand-offs and more simplicity.
SERVICES AND TECHNOLOGY
Our flexible solution
Our model gives us the flexibility to handle your claims, your way. So whether you need a service focus, or something more automated, we can tailor our solution to suit you.
Claim services
We empower our people to focus on your customer as their number one priority – building the relationship, guiding them through the process and keeping the claim moving.
It’s not just about our insurance expertise – it’s about walking in the customer’s shoes, showing empathy and finding a way to validate their claim.
Technology
Our cloud-based technology includes live video collaboration, customer claim tracking, supplier scorecarding, customer sentiment and much more.
By automating simple claims and repeatable tasks, our technology frees up our team to focus on your customer.
Happy customers
A more connected and transparent claim experience supported by technology.
Faster claims
Fewer hand-offs, less friction and greater transparency.
Choose your model
Insurers can partially or completely outsource claims administration, during both BAU and surge.
Lower costs
Technology and methodologies that drive downward cost pressure on each claim.
True customer service
Our technology frees up our team to connect and focus on you and your customer.
Assess and repair
Use your own panel of repairers or plug into our network for a seamless end-to-end experience.
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+51
Net Promoter Score
(Yep, that's the #1 ranking in the industry for the intermediated market)
Sales & partnership enquiries
Matthew Lawrence, Head of Partnerships
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