Enjoy a connected claim experience.

We’re a customer-first TPA that connects you to your customers during their claim.

Visibility

We help your customers feel part of their claim, giving them a variety of channels to access information through our people and technology.

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Communication

We provide simple, transparent, real time communication that keeps the claim moving and puts your customer at ease.

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Connection

Visibility and communication build trust with your customer - keeping everyone connected.

Visibility

We help your customers feel part of their claim, giving them a variety of channels to access information through our people and technology.

+

Communication

We provide simple, transparent, real time communication that keeps the claim moving and puts your customer at ease.

=

Connection

Visibility and communication build trust with your customer - keeping everyone connected.

What we do

We manage claims from start to finish on behalf of insurers, underwriters, brokers, self-insureds and fleet managers.

With insurance knowledge, technology and repair expertise all under one roof, it’s a bit of an unfair advantage!

Property

Motor

Cyber

Business SME

WHY WE’RE DIFFERENT

is for experience

We put your customer at the centre of the claim process, creating a simpler, connected experience that gets them back to normal faster – with less interruption, fewer hand-offs and more simplicity.

SERVICES AND TECHNOLOGY

Our flexible solution

Our model gives us the flexibility to handle your claims, your way. So whether you need a service focus, or something more automated, we can tailor our solution to suit you.

Claim services

We empower our people to focus on your customer as their number one priority – building the relationship, guiding them through the process and keeping the claim moving.

It’s not just about our insurance expertise – it’s about walking in the customer’s shoes, showing empathy and finding a way to accept their claim.

Technology

Our cloud-based technology includes live video collaboration, customer claim tracking, supplier scorecarding, real-time customer sentiment and much more.

And by automating simple claims and repeatable tasks, our technology frees up our team to focus on your customer.

Happy customers

A more connected and transparent claim experience supported by technology.

Faster claims

Fewer hand-offs, less friction and greater transparency.

 

Choose your model

Insurers can either partially or completely outsource claims, during both BAU and surge.

Lower costs

Technology and methodologies that drive four levels of downward cost pressure on every claim.

True customer service

Our technology frees up our team to connect and focus on you and your customer.

Assess and repair

Use your own panel of repairers or plug into our network for a seamless end-to-end experience.

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Net Promoter Score

(Yep, that's the #1 ranking in the industry for the intermediated market)

“We love the fact that Insurx are a national claims manager that are local, very accessible and truly understand our customers at the time a claim occurs.”

“You are without doubt second to none. The claims handlers keep you up to date and assist within their parameters. I genuinely feel they care.”

“Genuine, fair & reasonable approach to claims settlement. You look for a reason to pay, rather than looking for reasons to decline. Will always recommend you over others for this reason alone.”

“The service was exceptional and I’m very happy with how fast the claim was processed.”

“Your professionalism and prompt response time is much appreciated.”

“The process is so easy, no hassles – so different to how insurance has been experienced in the past.”

“We are thankful for the magnificent claims experience for our first ever claim.”

Sales & partnership enquiries

Matthew Lawrence, Head of Partnerships

© 2019 Insurx Pty Ltd