Accessibility
Insurx supports all customers throughout their journey, including the provision of support with language, hearing and speech needs.
Language accessibility
Insurx provides access to an Interpreter service through Translating and Interpreting Services (TIS). TIS provides interpreters in over 160 different languages. If you would like the use of an interpreter, let us know when you call, or you can book an appointment with TIS here, or call them on 131 450.
Other accessibility options
Insurx works with the National Relay Service to support customers who have difficulty hearing or speaking to people over the phone.
TTY or voice
Call 133 677 then ask for 02 8233 3150.
SMS relay
Text 0423 677 767.
Voice Relay
Call 1300 555 727 then ask for 02 8233 3150.
For further information, visit the National Relay Service.
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Matthew Lawrence, Head of Partnerships
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