16 Nov, 2021
Insurx, the locally preferred TPA in Australia and New Zealand
Who we are?
Insurx is a Third-Party Administrator that provides outsourced end-to-end claims management services for insurers, underwriters, and brokers. We offer services for Property, Motor, and Business SME claims.
What we do
Our clients rely on us to deliver professional claims management services through our dedicated internal team of experts across Australia and New Zealand. They can be confident that Insurx offers them a connected experience focused on building solid relationships while considering their unique needs.
A human claims experience- that’s different.
We think proactively, always in the continued hunt for a better way. Why? Because you need more than just knowledge and experience to offer streamlined claims management and prompt finalisation of claims.
Insurx’s point of difference is in our balance between technology innovation and human experience.
Through our cutting-edge technology, we can seamlessly integrate your customers into the claims process – making sure they feel part of the journey with simple, transparent, real-time communication that puts them at ease.
And by automating simple processes and repeatable tasks, our technology frees up our team to focus on your customers. We are determined to resolve claims quickly and cleanly, getting you fast results and loyal customers – that’s a high- performance claim.
We offer:
- Automated claims & updates
- Anytime customer sentiment
- Personal access to our claim portal
- Claim analytics & reporting
- KPI & SLA management
- Vendor management & tendering
- Claim activity dashboard
- Catastrophe management
Why choose Insurx?
When you are looking for a solid partner to help you take the pressure off your shoulders, Insurx will guide you through a well-managed supply chain and trade network that can lead to cost savings and a better-quality service.
We care about you and your customers, and we are driven to ensure you experience fantastic customer service coupled with outstanding claims handling process. That is what makes us the locally preferred TPA in Australia and New Zealand.
FAQ:
What if I don’t always need a TPA?
Some clients view Insurx as an extension of their claims departments, providing valuable human resources at a time when resources may be tight, but the need to provide excellent customer service is higher than ever, such as in a catastrophe event. We can customise the working relationship to best suit our partners.
What does “human claims experience” mean?
We care for your customers. Crafting exceptional human experiences, that deliver remarkable outcomes for all parties.
We empower our people to focus on the customer as their number one priority – building the relationship, guiding them through the process and keeping the claim moving.
How is Insurx different to other TPAs?
Two of the biggest challenges for brokers and customers is a lack of visibility and a lack of communication during the claims process. At Insurx we can solve these two challenges to create a totally connected claim experience for everyone involved.
Visibility: We help our customers feel part of their claim, giving them a variety of channels to access information through our people and technology.
Communication: We provide simple, transparent, real-time communication that keeps the claim moving and puts the customer at ease.