08 Dec, 2021
Claims Management Services: Property
When a property loss occurs, having experts on your team to manage the loss is key to a frictionless recovery. With a perfect balance between technology and human interaction, combined with good claims experience, Insurx operates as an extension of the insurance team, managing property claims from start to finish and creating a connected experience for the customers in the process.
We partner with a team of experts and work alongside them to manage the repair for customer property claims. Connecting people, technology, and process, in line with your unique requirements to deliver improved customer outcomes for all. At the end of the day, our mission is to find a way to get your customers back on track.
Insurx offers an end-to-end property claims service, including:
- FNOL/lodgement
- Reserving
- Assessment management (triage, emergency mitigation, assessment, scope of works)
- Claim decision
- Manage excess payment
- Repair management
- Quality control & survey
- Finalisation
Our property services
Residential
Insurx has access to a national network of performance managed trades and supplies that ensures a quick response, assisting our clients with losses resulting from fire, water, and storm damage. We specialise in home and landlord claims.
Commercial
Our priority is to assess all potential impacts a loss may have on a commercial property. Some of our areas of focus for commercial claims are childcare, shops, restaurants, heavy motor, farm machinery and farm water pumps. We can also manage situations in which multiple insurance companies are involved at once.
Strata
At Insurx we understand the complexity that can arise from having to deal with different expectations coming from many angles. We handle our strata claims by making sure the expectations of all stakeholders are managed and addressed.
Why choose Insurx for your Property Claims Management
We offer:
- 365/24/7 availability to assist your customers on a national basis in Australia and New Zealand
- Transparent and connected claims experience
- Industry-leading technology
- Fewer hand-offs resulting in faster claims resolutions
- Flexibility for insurers to outsource claims partially or fully during BAU and Catastrophic events
- Flexibility to choose between the insurer’s network of repairers or plug into our network
Complete view on the claim through access to data and insight, daily performance tracking, transparency, use of technology, embedded analytics in reporting that all lead to faster and better decisions. We are redefining the claims experience with a seamless, human centric-customer experience. Connect with our team today to understand how:
Email: enquiries@insurx.com.au