Net Promoter Score
(Yep, that's the #1 ranking in the industry for the intermediated market)
We partnered with Insurx to handle our Commercial Motor claims. In that time, Insurx have proven to be a great partner through their responsiveness and technical capability. We love the fact that Insurx are a national claims manager that are local, very accessible and truly understand our customers at the time a claim occurs.
– Paul Jeffries, National Underwriting Development Manager
Excellent claims handling. Top notch communication and proactive approach to claims handling.
Best claims service in the market.
Whenever I call you someone always answers. There is a dedicated claims manager that makes my life so much easier! Your competitors NEVER answer whenever I make a phone call & it goes straight to voicemail. It is SO frustrating! I am much more likely to recommend you to a client because the claims process is a lot easier.
Very efficient and professional service and continuous feedback on claim progress.
You are without doubt second to none. The claims handlers keep you up to date and assist within their parameters. I genuinely feel they care.
Simple process and prompt response.
Portal is very easy use. Claims team are quick and efficient.
Always easy to lodge, love it being online now.
Excellent, fast claims service.
Outstanding claims service in the midst of the Townsville weather event. Very fast settlements for affected customers.
You are always quick to settle and nothing is a problem.
Quick, efficient, polite, accurate.
I’m happy with my claims experiences. It is clear that you are well staffed as when I phone I’ve never been on hold for a long time, the staff are helpful and I usually get through right away, the process is usually fast and I don’t feel like there’s unnecessary delays. Keep up the good work.
Great service. Good communication. Seamless claim.
Very efficient, professional and extremely happy with all the trades companies.
Genuine, fair & reasonable approach to claims settlement. You look for a reason to pay, rather than looking for reasons to decline. Will always recommend you over others for this reason alone.
Awesome claims service.
Approachable and easy to talk to, and understand each claim is different.
Easy to get updates. LiveLogik is really easy to use and the notes feature is really handy. Majority of the claims managers I speak to on the phone are friendly. Loss adjusters have been awesome also.
Fantastic service in all areas.
Excellent and friendly service.
Easy to discuss various issues or circumstances that arise and create a solution that works for everyone and most importantly the client.
Flexibility understanding ‘things happen’ in the real world that is sometimes ‘outside the box’.
They keep us updated all the time & easy process.
The claim service motor claims is outstanding. The team are really friendly and always happy to help. When we have a motor vehicle claim and i see that the claim is with you I have confidence knowing the process with be smooth and the client will be happy, which makes us as the broker look really good.
Quick and easy settlement and lodgement.
I have never had a claim go off the rails, they are very efficient and responsive.
Customer service, claims portal & ease of transacting from lodgement through to settlement.
From a broker’s point of view – as a broker your claims team have been very easy to deal with when lodging claims and very fast to follow up information and settle a claim.
Never a long wait time to speak to a claims officer. Very efficient in information provided, friendly service.
Quick and efficient. Keeps us in the loop and the client also. Very good service.
Lodgement online is quick and convenient.
Fast, efficient, fair.
The claims service is efficient, proactive and easy to deal with.
They have made the claim so seamless. Great service.
Ease of use. Happy to have a system with actual status updates.
Claims are very swift, clients very happy.
Very easy to deal with and professionally handled.
Quick and fast claims turnaround times.
Both broker & client happy with the great service – quick settlement.
Quick and reliable service, always following up on claims and friendly/competent claims staff and quick results.