Who we are?

Insurx is a Third-Party Administrator that provides outsourced end-to-end claims management services for insurers, underwriters, and brokers. We offer services for Property, Motor, and Business SME claims.

What we do

Our clients rely on us to deliver professional claims management services through our dedicated internal team of experts across Australia and New Zealand. They can be confident that Insurx offers them a connected experience focused on building solid relationships while considering their unique needs.

A human claims experience- that’s different.

We think proactively, always in the continued hunt for a better way. Why? Because you need more than just knowledge and experience to offer streamlined claims management and prompt finalisation of claims.

Insurx’s point of difference is in our balance between technology innovation and human experience.

Through our cutting-edge technology, we can seamlessly integrate your customers into the claims process – making sure they feel part of the journey with simple, transparent, real-time communication that puts them at ease.

And by automating simple processes and repeatable tasks, our technology frees up our team to focus on your customers. We are determined to resolve claims quickly and cleanly, getting you fast results and loyal customers – that’s a high- performance claim.

We offer:

  • Automated claims & updates
  • Anytime customer sentiment
  • Personal access to our claim portal
  • Claim analytics & reporting
  • KPI & SLA management
  • Vendor management & tendering
  • Claim activity dashboard
  • Catastrophe management

Why choose Insurx?

When you are looking for a solid partner to help you take the pressure off your shoulders, Insurx will guide you through a well-managed supply chain and trade network that can lead to cost savings and a better-quality service.

We care about you and your customers, and we are driven to ensure you experience fantastic customer service coupled with outstanding claims handling process. That is what makes us the locally preferred TPA in Australia and New Zealand.

 

FAQ:

 

What if I don’t always need a TPA?

Some clients view Insurx as an extension of their claims departments, providing valuable human resources at a time when resources may be tight, but the need to provide excellent customer service is higher than ever, such as in a catastrophe event. We can customise the working relationship to best suit our partners.

 

What does “human claims experience” mean?

We care for your customers. Crafting exceptional human experiences, that deliver remarkable outcomes for all parties.

We empower our people to focus on the customer as their number one priority – building the relationship, guiding them through the process and keeping the claim moving.

 

How is Insurx different to other TPAs?

Two of the biggest challenges for brokers and customers is a lack of visibility and a lack of communication during the claims process. At Insurx we can solve these two challenges to create a totally connected claim experience for everyone involved.

Visibility: We help our customers feel part of their claim, giving them a variety of channels to access information through our people and technology.

Communication: We provide simple, transparent, real-time communication that keeps the claim moving and puts the customer at ease.

 

Insurx Pty Ltd is regulated in Australia by ASIC (AFS Licence number 528534) | ABN 85 628 930 334 | Member of the Australian Financial Complaints Authority (AFCA). The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Insurx Pty Ltd and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this document, its website, emails or its related websites. Before acting on any information in this article, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

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© 2021 Insurx Pty Ltd

Insurx Pty Ltd is regulated in Australia by ASIC (AFS Licence number 528534) | ABN 85 628 930 334 | Member of the Australian Financial Complaints Authority (AFCA).

The information on this website does not take into account the investment objectives, financial situation and needs of any particular person. We make no recommendation as to the merits of any financial product or services referred to on this website.

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